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Terms and Conditions

This website is operated by Carmel Group Inc. Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the www.paintmarkersource.com website.

Orders

All sales are final and no refunds or returns. Only defective products can be exchanged. Orders cannot be cancelled for any reason. Prices and policies are subject to change without notice You will be contacted in the unlikely event something in your order is on backorder.

International orders

Please contact info@carmelindustries.com directly for a quote. For all orders shipped to countries outside of the US and Canada, purchasers will be responsible for all import duties and taxes. Carmel products ship internationally and we can provide you a quote for transport providing you send us an email with your shipping information along with the potential order containing the product name and quantity.

Acceptance of Delivery / Shipment

If the package arrives damaged, reject the package and contact Carmel at info@carmelindustries.com. No refunds will be issued for any damages that occurred during shipping. If you accept a shipment for an item damaged by the shipper, you will be responsible for filing a claim with the shipper.

You are required to inspect each box of the order for damages or missing items prior to accepting your delivery. Acceptance of the delivery by you or someone acting on your behalf is your acknowledgement that the merchandise(s) as listed on the packing slip were all received and in good order.

Exchange Policy

Goods that are defective at the time of receipt can be exchanged for the same goods, provided written notification is received within two business days from the time of receipt, detailing the condition of the material.

• All items exchanged for the same goods must not have been used and the packaging must be in original condition.

• All exchanges must be accompanied with original
receipt and in original packaging, with sufficient protection.

• A Return Merchandise Authorization (RMA) must be issued by Carmel Group Inc for any items exchanged for the same goods.

• For an RMA number please email info@carmelindustries.com

• The RMA# must be marked clearly on the shipping label and the return box.